The role
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Shrewsbury SY2 6LG. The role requires a high level of customer service.
Guest Service Assistant duties include: working on a busy reception, small bar, and in the kitchen:
* Supporting your hotel in achieving all brand and company metrics and objectives
* Building and developing relationships with guests, assessing their needs, and adapting your style and approach accordingly
* Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
* Following SOPs to ensure consistent hospitality for all guests
* Maintaining a high level of product and service knowledge about all IHG hotels in your region, and promoting the hotel, products, services, and IHG to all guests
* Tasks may include preparing a simple breakfast buffet for up to 150 people
* Morning shifts involve switching between clearing tables at breakfast and reception duties, including hosting breakfast
* Evening shifts require working on reception, serving at the bar (must be at least 18), waiting on, and cooking simple evening meals in this fast-paced environment
* As a multi-skilled team member, you will be expected to keep all areas clean and tidy, including the kitchen and guest public areas
Hours typically range from 6.45am-3.15pm to 2.25pm-11.45pm, including shorter shifts covering breakfast and dinner times, such as 7am-11.15am and 5.30pm-9.45pm. You must have some evening and weekend availability, and understand that we are open 365 days a year.
Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.
Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
Full details of the role will be discussed with shortlisted candidates. If you'd like to learn more before applying, please contact our resourcing team at recruitment@kewgreenhotels.com.
Benefits
Our rewards package includes:
* Annual Conference Event and Awards
* Apprenticeships
* Robust career development opportunities and support for personal growth
* Attractive discounts across many major retailers, restaurants, and events
* Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
* 50% off food and beverage while staying in our hotels
* 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
* FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have some experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests' needs is highly desirable. You should also be comfortable using various technologies, including MS Office.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace. If you require any reasonable adjustments during the recruitment process, please complete the relevant questions or contact recruitment@kewgreenhotels.com.
Next steps
A member of the hotel team will contact successful candidates to schedule an interview, where we can get to know you better, explain the role in detail, and you can showcase your skills. If successful, you'll meet the Hotel Manager or Guest Service Manager.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company with a diverse portfolio, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts, and Hilton. We share core values that unite us all. Please visit our website for more details.
Join our Kew-Team today!
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