In this role you will lead the local Business Support team and office/facilities management across two offices (Manchester and Leeds) which will include creation of efficient processes and resource planning to achieve operational excellence. You will work closely with the Regional Lead Partners on both local and firm wide initiatives. In addition, you'll be responsible for enabling the delivery of exceptional service to both internal and external clients. You'll also:
Responsibilities
* People manage for the local business support team (who are part of National Business Support).
* Work with the local HR Manager to ensure effective and efficient delivery of key HR processes in line with the local team.
* Lead on local and national initiatives, driving communications and recognition across the local office.
* Work closely with all Partners to understand what support is required in their Streams and how the local Business Support team can contribute further and add value.
* Provide an exceptional client experience and support client initiatives both internally and externally, as well as being responsive and helping to create a positive impression at all touch points.
* Develop a collaborative culture and embed the National Business Support Career Development Framework.
* Provide leadership and direction to the Business Support Team, to ensure people are engaged, focused, and delivering to their potential.
* Develop, implement, and review operational support strategies and key processes to ensure operations are continually evolving to meet the demands of the business and the office. Ensure that they meet the critical success factors, enabling the review and measurement of their key processes and procedures.
* Align staff resources to business needs, ensuring staff are sufficiently cross trained to enable support to be provided during periods of annual leave/sickness across the offices.
* Provide support to national initiatives related to the support of fee earning staff.
* Review key processes, identify any weaknesses/gaps and implement improvements to support business delivery.
* Assist with local budget, forecast and expenditure.
* Liaise with local landlord and tenants, local facilities support, local safety and compliance support and local design and change support.
* Manage one‑off projects as identified or as requested.
* Initiate and sustain process improvement activities.
* Ensure all regulatory and compliance related activities, such as facilities and health and safety, are sufficiently covered (enlisting support of functional expertise as may be required).
* Oversee distribution of departmental / stream documentation.
* Liaise with various third‑party suppliers.
Key Qualifications
* Exceptional leadership and people management skills.
* Proven project management skills.
* Proven change management skills.
* Solid experience and proven competence of having worked at Operations Manager or equivalent level.
* Cost negotiation skills and commercial awareness.
* The capability to manage reasonably complex projects to a deadline without impacting on quality of day‑to‑day service.
* Skill to develop and lead teams with the ability to challenge and coach individuals.
* The ability to work independently.
* Diplomacy and discretion with the ability to handle highly sensitive matters.
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