Location: Oldham, Manchester area, England, United Kingdom
Hire Desk Manager
Job Description
The Hire Manager will take full ownership of the Hire Desk and Internal Business Development team, ensuring operational excellence, financial control, and exceptional customer satisfaction. This senior role carries responsibility for implementing robust systems and processes, ensuring invoice accuracy, driving commercial performance, and delivering a first-class customer experience.
The Hire Manager will act as a strategic leader, working closely with senior management and the board to ensure the Hire Desk function contributes effectively to the overall growth and profitability of Think Energy Group.
Duties and Responsibilities
Strategic Leadership
* Lead and develop the Hire Desk and Internal Business Development team, ensuring alignment with the company’s commercial strategy.
* Establish KPIs, track performance, and report progress at board level.
* Ensure the function delivers sustainable revenue growth while maintaining tight operational controls.
* Oversee and ensure invoice accuracy and timeliness, minimising errors and supporting strong cash collection.
* Monitor margins across Own Hire, Re-Hire, and Product Sales, ensuring profitability is protected.
* Provide regular financial and operational reports to senior leadership, highlighting risks and opportunities.
Customer Experience & Satisfaction
* Drive a customer-first culture within the team, ensuring service delivery meets or exceeds client expectations.
* Resolve escalated issues swiftly and effectively, protecting client relationships and the company’s reputation.
* Monitor customer satisfaction and implement improvements to continuously enhance service levels.
Operational Excellence
* Ensure hire requests, availability checks, bookings, and delivery schedules are managed with precision.
* Work closely with logistics and operations teams to ensure timely delivery, collection, and maintenance of hire assets.
* Optimise fleet utilisation and resource planning to maximise efficiency and profitability.
Systems & Process Control
* Champion the adoption and effective use of hire desk and reporting systems.
* Implement best-practice processes, focusing on data integrity, accuracy, and compliance.
* Identify opportunities for automation, efficiency, and improved workflow across the hire function.
Team Development
* Recruit, develop, and retain high-performing team members.
* Provide coaching, training, and leadership to ensure staff deliver consistently strong results.
* Foster a culture of accountability, collaboration, and continuous improvement.
Key Skills & Experience:
* Proven track record in a Hire Manager or senior hire desk leadership role, preferably within equipment rental, construction, or related industries.
* Strong financial acumen with experience in managing invoicing, margins, and P&L contributions.
* Exceptional organisational and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
* Strong understanding of logistics, hire desk systems, and operational workflows.
* Excellent communication and interpersonal skills, capable of influencing at all levels, including board-level reporting.
* Demonstrated ability to implement systems and process improvements that drive measurable results.
Think Hire, the UK’s premier off-grid Energy as a Service provider, committed to innovation and delivering sustainable power. Pioneersof the Solartainer Versatile range, the world's first adaptable solar hybrid generators, Think Hire is at the forefront of driving positive change in the energy sector, with a focus on reducing carbon emissions and enhancing operational efficiency through an Energy-as-a-service proposition.
Think Hire ranked inthe 2024 and 2025 Sunday Times 100, recognising us as one of Britain’s fastest-growing private companies.
Join us at Think Hire, where sustainability meets innovation.
Together, let's power a brighter and cleaner future.
Download the Think Hire Brochure
We have over 60 years combined experience in the design, manufacture, hire and sale of innovative products, with an environmentally considerate power supply.
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