Lead major incident manager

Location: Milton Keynes (Hybrid minimum 60% onsite)
Contract: Initial 6-month contract
Rate: £364.65 per day PAYE / £467.08 per day Umbrella
IR35: Inside IR35

We are seeking an experienced Lead Major Incident Manager to lead the response to critical IT incidents and drive Problem Management activities within a fast-paced Technology & Operations environment.

This is a hands-on leadership role focused on maintaining operational stability, minimising service disruption, driving continual service improvement, and delivering high-quality reporting and analysis. Working closely with technical teams and stakeholders, you will play a key role in ensuring service resilience and operational excellence.

• Lead and coordinate the response to major incidents, ensuring rapid restoration of services and minimal business impact.
• Take ownership of complex incidents, providing hands-on leadership and clear stakeholder communications throughout the incident lifecycle.
• Coordinate activities during business continuity and security-related incidents where required.
• Conduct post-incident reviews, ensuring lessons learned are captured and actions are delivered.
• Support Problem Management by identifying root causes, ...