Restaurant Duty Manager (Full Time, Temp)
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Are you looking for a new Duty Manager role that gives you the opportunity to look after operations across all the restaurants inside Selfridges Oxford Street? If the answer is ‘yes’ then you’re just the kind of person we’re looking for!
A Bit About The Role
* Be responsible for supporting the daily operations of all of the restaurants within Selfridges Oxford Street – including but not limited to The Fount Bar, Dolly’s Café, Harry Gordon’s Bar, The Corner, Hemsley + Hemsley, Brass Rail and Selfridges Kitchen.
* Support the morning team meetings with the Restaurant Managers, updating them on any activity in store that day that they need to know about. Run through the financial plan for the day and collect their personal forecasts.
* Support all teams during service by holding the ‘duty phone,’ supporting, solving and dealing with any issues which may arise – from IT issues to team members calling in sick or late for shifts.
* Jump into service to support a specific restaurant if they need you, especially during peak times – hosting, greeting guests, clearing tables, running drinks and food, and supporting back‑of‑house areas.
* Work across the store and enable our success by ensuring that messages are being shared across the correct channels.
* Be the go‑to person for all the intel on restaurant operations, updating the store hosts, store lead and department managers of any events or situations that occur across our restaurants.
A Bit About You
* Team player who is confident to work with teams to achieve world‑class service standards and customer experiences.
* Inspire and motivate fellow team members to continually improve standards and selling techniques to drive revenue and repeat visits.
* Positive attitude and resilience are second to none.
* Demonstrate a balanced and flexible approach, thinking innovatively and creatively to find the best solutions to problems.
* Always go the extra mile for the team and customer – reflected in relationships across Selfridges and with our regulars.
* Unafraid to manage up and communicate across many departments and roles.
This job is a brilliant opportunity to join a fantastic team who are incredibly passionate about delivering a world‑class restaurant experience. If you’re looking to make a real impact from day one, then this will be perfect for you.
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