Job Summary
Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.
Responsibilities
* Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
* Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
* Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
* Provide assistance to customers arriving to retrieve their documents and freight.
* Collect appropriate charges and document method of payment.
* Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
* Assist in completion of MAWBS for over-the-counter shipments.
* Confirm all bookings are accepted
* Confirm TSA mandatory screening.
* Confirm Dangerous Goods (DG) have been checked within aircraft limits and follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
* Data capture AWB information into airline system(s).
* Manifest flight based on information received from the warehouse.
* Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
* Verify post flight inventory with documents on hand.
* File maintenance of all pertinent documents and records.
* Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
* Answer incoming calls and responds to emails.
* Demonstrate diligence required to maintain security under the Airport Police, TSA and United States
* Must be at least 18 years of age.
* Must possess clean driving record and valid driver’s license.
* Must provide proof of the legal right to work in the United States.
Preferred Skills
* Typing skills with ability to type a minimum of 35 wpm.
* English proficiency (e.g., reading, writing, speaking, listening).
* Mental abilities (e.g., visual observation and identification, mental rotation).
* Interpersonal skills (e.g., customer service, dependability).
* Work values (e.g., responsibility, honesty, integrity).
* Knowledge of basic arithmetic and mathematics.
* Comprehension of airway bill import procedures and government regulations.
* Attention to detail and organization skills.
* Ability to follow instructions from supervisor or lead agent.
* Ability to work as an effective team member.
* Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
* Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.
Physical Requirements/Working Conditions
* Must be able to lift up to 50 lbs.
* Tolerate moderate to loud levels of noise within the work environment.
* Stand and remain standing for periods up to 3 hours without sitting.
* Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.
* May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.
* Want your pay in advance? Access your pay when you need it through DailyPay app!
* Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
* Need quality medical care? Multiple options for both full and part-time employees!
* Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
* Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
* Want to invest in your future? 401k program offered!
* Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
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