Quick Staff UK are recruiting for an experienced Customer Service Advisor to join a busy, well-established vehicle dealership in the Caerphilly area. If you have a background in automotive service advising and enjoy working in a fast-paced front-of-house environment, this could be a superb next step. About the Role As one of the first points of contact for customers, you’ll be the welcoming face of the dealership — checking in vehicles, creating job cards, handling queries and keeping customers fully updated throughout the service process. You’ll also play a key role in coordinating planned maintenance, managing repair estimates, and liaising closely with transport teams to ensure fleet vehicles remain compliant and road-ready. Key Responsibilities: * Greeting customers, checking in vehicles, and creating accurate job cards * Answering telephone enquiries and providing timely customer updates * Responding professionally to emails and general service queries * Preparing estimates for repairs and coordinating invoicing * Planning scheduled maintenance and managing workshop workload * Handling ad-hoc bookings, breakdown dossiers, and urgent requests Working weekly alternating shifts: * Monday–Friday 07:00–15:30 * Monday–Friday 09:30–18:00 Key Requirements: * Previous experience as a Service Advisor within the automotive sector * Enthusiastic, pro...