Job Purpose
To provide comprehensive administrative support to the management team and office staff, ensuring the smooth and efficient running of office operations within a domiciliary care setting.
Key Responsibilities
* Maintain accurate records, files, and databases for service users, staff, and operations.
* Manage all incoming calls, emails, and correspondence in a professional and timely manner.
* Process documentation such as care plans, service user records, and staff files.
* Prepare reports, meeting minutes, and other essential documents as required.
* Support the Area Managers and Registered Manager in preparation for inspections and audits.
* Maintain confidentiality and ensure compliance with GDPR and data protection regulations.
* Assist in the review and updating of company policies, procedures, and documentation.
* Keep staff training records up-to-date and coordinate necessary training sessions.
* Ensure all staff files include required documentation such as AccessNI checks and right-to-work verification.
* Support onboarding of new staff, ensuring all induction paperwork is completed and filed appropriately.
* Keep accurate and up-to-date service user records, including contact details and care requirements.
* Act as a first point of contact for service users and their families, delivering excellent customer service and communication.
* Prepare starter folders and materials for new care staff.
Job Type: Full-time
Pay: From £13.00 per hour
Expected hours: 35.00 per week
Language:
* English (preferred)
Work Location: In person