Field Service Manager - Doors (Automatic & Industrial) Department: Engineering Location: Field Based - Liverpool, Manchester & Leeds Salary - £54,000 + Van + Annual Bonus Role Overview We are seeking an experienced Field Service Manager to lead a team of engineers working on Automatic and Industrial Doors. You will ensure that planned and reactive maintenance is delivered efficiently, safely, and to the highest standards, while supporting engineers with technical guidance and operational management. The role involves managing workloads, call-out rotas, performance monitoring, and ensuring service level agreements are consistently met. Key Responsibilities Lead and supervise a team of door engineers, providing day-to-day support, guidance, and development Oversee planned preventative maintenance (PPM) and reactive work for automatic and industrial doors Provide technical support for complex faults, installations, or major incidents Coordinate engineer workloads, call-out rotas, and labour utilisation Monitor KPIs, service levels, and ensure high standards of customer service Ensure accurate recording of service reports, timesheets, and job completion data Manage holiday planning, absence cover, and conduct performance reviews Investigate and report accidents, near misses, and disciplinary issues following company policy Support training and development to ensure engineers stay up-to-date with techni...