Job overview
We are looking for a Band Assistant Service Manager to lead and manage the administrative support across the service (adult audiology, paediatric audiology and auditory implants). The role is both strategic and operational and includes co-ordination of patient waiting lists, management of the PTL, data reporting and analysis, together with providing high level administrative support across the service. The post holder will be a member of the Audiology Senior Leadership Team and will therefore be involved in strategic decision-making across the service. The ability to lead admin-related service-development projects is a must.
Main duties of the job
This varied role involves close working with senior audiology clinicians in leading and managing the Audiology Service. The post holder will manage a team of five administrative colleagues and will be expected to do so with kindness, adopting a coaching approach. They will have responsibility for the staff rota and will work with senior clinicians in the dynamic management of staffing. Management of the PTL will include data analysis to inform strategic decision making across the service. The role also involves the project management of admin-related service development projects.
The Audiology department uses several IT-based systems to manage clinical and administrative activity therefore confidence with electronic patient management systems, and the ability to develop competence with unfamiliar software is highly desired.
Excellent communication both within and external to the organisation is required including communication with service-users (usually to answer telephone queries from families), and with clinical and non-clinical staff. A key relationship is with the Ear, Nose and Throat Department (ENT), and the post holder is required to liaise frequently with ENT administrative staff and managers.
Working for our organisation
OUH is one of the UK’s largest teaching hospital trusts. The Audiology Service is concerned with the diagnosis and management of hearing loss, tinnitus and balance problems in children and adults. The service sits within the Specialist Surgery Directorate and spans both adult and paediatric audiology as well as auditory implants. The audiology team consists of about healthcare professionals, including Audiologists and Speech and Language Therapists who are supported by a team of five administrative colleagues.
Applicants should be qualified to degree level in a subject which includes business administration and management (or be able to demonstrate knowledge gained from equivalent training and experience) and have previous experience in an NHS administrative role, including evidence of line-management and leadership. The successful applicant will be a self-starter who shows initiative, is good at problem solving and is a quick learner. They will be able to demonstrate excellent leadership skills, have a positive approach to work, be a team-player and will be flexible depending on the demands of the service. All colleagues are encouraged to take advantage of training and development opportunities within the Trust and beyond.
You will be based at the John Radcliffe Hospital in Oxford. Some home-based working and/or flexible working patterns may be possible.