We are currently recruiting for a Holiday Park General Manager to overseeing the Heads of Departments, helping to create an unrivalled experience by bringing innovative ideas to this 5* Holiday Park in Cumbria.
Your approachable manner will aid team communication, whilst your positive nature enhances your team’s commitment. You will strive to meet, and ideally surpass, service and financial targets set and will genuinely wish to succeed in your role.
Role Specifics
Working on a 5-star holiday lodge park, you will be responsible for the daily running of the business. You will manage and support each department to deliver 5-star service and ensure the guests receive 5-star standards throughout their stay. To be directly accountable for the efficient and profitable operation of your park and the teams that work within it. Your responsibilities will include:
Holiday Home Sales
Ensuring each holiday maker receives a personalised welcome that is in keeping with our 5-star service and standards
Being on hand, to assist the Holiday Home Sales Manager with any issues that may arise.
Praising departmental success and encouraging ideas to improve performance. Management Duties
Walking the park regularly, working closely with the Maintenance Team to ensure the park is presented and maintained to the highest standard
Complying with and being responsible for the implementation of the Health & Safety regulations across the entire park. Monitoring our company system PRIME Safety, ensuring all checks are up to date and addressing any highlighted requirements
Ensuring company, and legal, policies and procedures are enforced, and the teams are informed of these policies
Motivating and managing your team, ensuring they understand their role within the business and have the necessary tools to perform
Organising regular HOD meetings, monitoring each departments progress and communicating any relevant information to your managers
Ensure records are kept of all issues, incidents, meetings, including any actions taken or required
Ensuring your HOD’s work together as a team, checking rota’s for appropriateness
Building an excellent rapport with team, demonstrating your leadership to achieve park success
Supporting your team to build knowledge of what is available on the park and the surrounding area, to assist holiday makers enjoy their stay
Ensuring training is arranged and delivered as appropriate for the business need and personal development of your team members
Leading by example, personally displaying the company’s 5-star standards and values at all time
Ensuring any customer complaints are dealt with in a professional, understanding and timely manner and lessons learnt, where applicable
To complete any other duties requested of you by the Director team
Essential Requirements
Professional leader with holiday management experience and who has a high level of understanding within the industry and experienced working for a 5-star business
Excellent managerial, organisational and negotiation skills
Excellent observation skills and attention to detail
A friendly and approachable personality, including good communication skills relating to team and public alike
A positive, proactive and problem-solving attitude
Experience of Conflict Management
Self-motivated and committed to delivering excellent service
Health & Safety Qualified or experience
5-star personal presentation
A Full driving licence is essential due to the location of the park If this sounds like the perfect role for you, then please apply today