Description
What you'll be doing
Motability Operations is the UK's largest leasing company, supporting over 830,000 customers with worry-free mobility solutions. Insurance is a major part of the Motability Scheme lease costs, and the insurance proposition supports our customers whilst being both risk and cost conscious. To ensure we deliver on our insurance strategy, we are expanding our Insurance Solutions team and are seeking an Insurance Performance Lead. This data-based role will be integral to the overall performance of insurance and ensuring insurance remains affordable and a valued component of the lease for our customers through supporting today's operations and the transformational delivery of the strategy. Direct Line Motability are a strategic long term Scheme Partner whose service provision is an essential element of MO's overall Scheme Proposition.
Contract Performance
1. Drive regular performance meetings with Direct Line Motability and internal stakeholders to influence and manage supplier relationships through data-driven discussions and collaborative problem-solving.
2. Own the Strategic Contracts between Direct Line and MOG, responsible for tracking performance against the contract, monitoring and evaluating performance, leveraging data and analytics against contractual SLAs, KPI's and claim indemnity initiatives (CIIs) highlighting areas of underperformance.
3. Suppor...