Join Ocean Housing as a Property Services Supervisor (Compliance) Location: Stennack House, St Austell Hours: 37 per week (Mon-Fri) Salary: £39,772 per annum Contract: Permanent We are looking for an experienced and motivated Property Services Supervisor (Compliance) to join our Property Services team. This is a key operational role where you will lead staff and contractors to deliver safe, compliant, high‑quality and value‑for‑money property services that make a real difference to our tenants’ lives. If you are passionate about compliance, customer service and leading people, and you thrive in a busy, purpose‑driven environment, we would love to hear from you. Your Role: Reporting to the Property Services Manager, you will have day‑to‑day responsibility for supervising operational teams delivering a wide range of property maintenance and compliance services, including: Responsive and void repairs Servicing and inspections (gas, electric, heating, green technologies) Cyclical and planned maintenance programmes You will play a crucial role in ensuring services are delivered right first time, meet all legislative and regulatory requirements, and achieve outstanding outcomes for our customers. Key Responsibilities: Lead, motivate and supervise trade staff and contractors to deliver high‑quality, compliant services Act as the first point of contact for operational issues, resolving problems quickly and professionally Ensure all works meet Ocean Housing’s standards for quality, safety, timescales and value for money Monitor performance, KPIs and customer feedback, driving continuous improvement Support internal and external audits, inspections and service reviews Ensure full compliance with health & safety legislation, policies and procedures Manage delegated budgets and support financial decision‑making in line with financial regulations Contribute to service planning, innovation and improvement across Property Services Take part in an out‑of‑hours emergency rota What we are looking for: Essential : NVQ Level 3 qualification (or equivalent) Strong knowledge and understanding of property compliance Significant experience within building, repairs or property maintenance Proven experience supervising staff and managing contractors Knowledge of relevant legislation, including CAR 2012 and CDM 2015 Excellent customer service and communication skills Strong IT skills and experience using systems to support service delivery Understanding of value for money and basic financial principles Commitment to health & safety, data protection and equality & diversity Ability to travel between sites across the operating area Desirable : Qualification in first‑line management (ILM / NVQ Level 3) Housing qualification (CIH Level 4 or equivalent) IOSH or equivalent Health & Safety qualification Knowledge of gas safety, asbestos, fire safety, lifts, fire doors and legionella Experience working within social housing What are our benefits? We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits: 27 days holiday bank holidays Professional membership fees paid Company sick pay scheme Workplace pension with death in service benefit Home office work payment Medicash health plan (including dental & optical) Cycle to work scheme Rewards & recognition programme On-site parking Employee assistance programme Family-friendly policies Key Dates: Closing Date: Monday 11th of May 2026 at Midnight Interview Date: Wednesday 20th of May 2026 at Stennack House, St Austell Ready to Make an Impact? If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you. Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon! The Company Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme. At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in. Mission Statement “To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.” At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job. Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task. Benefits Family friendly Committed to Training and Developing our Employees Cycle to Work Values Honest, Enthusiastic and Always Positive Passionate about Customer Service Quality and Value in all we do Innovative, Ambitious and Brave for the future of our Business, Customers and Communities Gallery Previous Next 2022 Award Winner Best Place to Work at Cornwall Business Awards 2022 Sponsored by the Skills Hub “This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!” Documents