IT Support Engineer – Perforce Software (Full‑time)
Position Summary
Director of IT Operations is searching for an IT Support Engineer to join the team. At this level, the role involves developing expertise in troubleshooting IT problems, assisting internal customers with hardware and software support, and managing the onboarding and off‑boarding process for desktop support.
Responsibilities
* Investigate, troubleshoot, and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications.
* Provide installation, configuration, and support of desktop computers, peripheral equipment, and software.
* Manage the onboarding and off‑boarding process in relation to IT support.
* Perform updates, repairs, upgrades, backups, and other maintenance tasks.
* Work with hiring managers to order hardware and software for new employees and set up new workstations in a timely manner.
* Collaborate with the Perforce Infrastructure & Web Applications teams to resolve complex issues and ensure efficient operation of the desktop computing environment.
* Rebuild, configure, and repair desktop equipment as needed.
* Perform routine updates of desktop hardware and software.
* Research IT purchase requests, obtain approvals, request POs, and receive/distribute equipment.
* Conduct annual hardware/software inventory.
* Perform annual license updates and routine database updates of antivirus software.
* Provide IT support at Perforce events and company meetings as needed.
Requirements
* Superior customer service skills with an ability to work comfortably with customers of varying technical expertise.
* Demonstrated proficiency in diagnosing and resolving complex problems with computer hardware and software.
* Highly motivated self‑starter – able to work quickly and independently with minimal supervision.
* Clear, concise communication skills, both oral and written.
* Strong sense of achievement and willingness to contribute to a dynamic team environment.
* Familiarity with VMWare and virtual machines a plus.
Join Us
Perforce combines the experience and rewards of a start‑up with the security of an established, privately held, profitable company. If you are passionate about technology that impacts our day‑to‑day lives and want to work with talented, dedicated people worldwide, apply today!
Website: www.perforce.com
Equal Opportunity Employer
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