CustomerServicesOfficerTosupporttheresidentsofSwindonviaourinboundcallcentre,inaccessingthemanyservicesprovidedbythecouncil. CustomerServicesOfficerTodeliveranevolvingsupportservicewherebyweencourageandsupportcustomertoaccessinformationonline;adoptingadigitalfirstapproach. CustomerServicesOfficerUnderstandingthecustomersneedsandsignpostingtorelevantsupportserviceseitherinsideoroutsideoftheCouncil. CustomerServicesOfficerGivinginformationonCouncilServiceswhereitsnotavailable,escalatingqueriesandrequestsforworktotherelevantservicearea.