3 Month Contract With A Local Authority
Job Purpose
To deliver high-quality estate services across a defined area, ensuring estates are maintained to the highest standards of cleanliness, safety, and appearance. The role leads and manages a team of caretakers, oversees service delivery across multiple estate functions, and works collaboratively with residents, internal teams, and partner agencies to improve neighbourhood environments and resident satisfaction.
Key Responsibilities
* Ensure estates are maintained to high standards of cleanliness, safety, security, and overall appearance.
* Monitor and take corrective action on estate services including waste and recycling, grounds maintenance, communal repairs, lighting, and play areas.
* Conduct regular estate inspections, raising and tracking remedial actions through to completion.
* Oversee communal repairs, including emergency and health & safety-related works, ensuring quality and timeliness.
* Respond to emergencies, coordinating with residents, emergency services, and contractors.
* Work with tenancy management and community safety teams to address anti-social behaviour (ASB).
* Maintain accurate records, produce performance reports, and use IT systems for inspections and service tracking.
* Lead and manage a dispersed team of caretakers, including agency and relief staff.
* Oversee recruitment, induction, probation, and ongoing training and development.
* Conduct regular one-to-one supervision meetings and performance reviews.
* Manage staff performance, conduct, sickness absence, and wellbeing in line with council policies.
* Ensure adequate staffing levels and effective allocation of work.
* Promote a positive, resident-focused team culture through coaching and leadership.
* Ensure compliance with Health & Safety legislation, including safe working environments and proper use of PPE.
* Build strong relationships with residents, tenant groups, and partner agencies.
* Act as a key link with Tenant Management Organisations (TMOs) and Residents Associations (TRAs).
* Attend and actively participate in resident meetings, including occasional evening attendance.
* Provide clear, professional responses to enquiries, complaints, and correspondence.
* Support community engagement, participation, and development initiatives.
* Contribute to the council’s leadership objectives and corporate initiatives.
* Work collaboratively across council departments and with external partners.
* Promote and embed the council’s CARE values: collaborative, ambitious, resourceful, and empowering.
* Drive service improvements and contribute to policy and procedure development.
* Ensure compliance with Health & Safety, GDPR, safeguarding, and relevant legislation.
* Maintain accurate records and ensure audit readiness across all service areas.
* Monitor risks and escalate issues appropriately.
* Support effective financial management, ensuring value for money.
* Monitor use of resources, materials, and equipment.
* Oversee ordering and stock control of cleaning supplies and machinery.
Requirements
* Experience managing frontline service teams, ideally within housing or estate services.
* Strong knowledge of estate management functions (cleaning, waste, grounds maintenance, repairs).
* Experience of performance management, staff supervision, and HR processes.
* Understanding of Health & Safety legislation and compliance requirements.
* Excellent communication and stakeholder engagement skills.
* Ability to manage multiple priorities and respond to emergencies effectively.
* Competent in using IT systems for reporting and service management.
* Experience working in a local authority or social housing environment.
* Knowledge of tenancy management, ASB processes, and community engagement.
* Relevant qualification in housing, facilities management, or leadership.
Additional Information
* Hours: 35hours per week (including occasional evenings and weekends on a rota basis)
* Payment: Bi-weekly payments
* Location: Borough-based role (Islington estates and surrounding areas)