About Milton Hill House
Welcome to Milton Hill House, a stunning Georgian manor set in 22 acres of serene parkland, just 13 miles from Oxford. Our venue beautifully combines historic charm with modern comfort, featuring:
* 120 elegant bedrooms
* 20 versatile meeting spaces
* A delightful restaurant
* Leisure facilities for relaxation
Whether hosting business conferences or breathtaking weddings, we pride ourselves on our warm service, meticulous attention to detail, and commitment to delivering exceptional guest experiences.
Role Overview
We are on the lookout for an Operations Manager who is experienced, driven, and hands-on to lead our daily operations. In this pivotal role, you will:
* Oversee the smooth running of all departments, including Front of House, Housekeeping, Food & Beverage, and Events.
* Ensure consistent delivery of high service standards while driving commercial performance.
Key Responsibilities
As our Operations Manager, you will:
* Lead, manage, and support operational department heads to ensure day-to-day excellence.
* Maintain high levels of guest satisfaction, promptly addressing any issues.
* Implement and uphold service standards in line with brand expectations.
* Drive operational efficiency while ensuring compliance with health & safety, hygiene, and licensing standards.
* Manage budgets, cost controls, and performance targets across departments.
* Collaborate closely with Sales and Events teams for seamless delivery of meetings, conferences, and weddings.
* Support recruitment, training, and development to build a motivated, service-driven team.
* Act as Duty Manager as required and assist the General Manager in strategic planning and project delivery.
About You
We are looking for someone who has:
* Proven experience in a similar Operations or Senior Departmental role within hotels or hospitality.
* Strong leadership skills with the ability to motivate and develop a high-performing team.
* A guest-first mindset and a genuine passion for hospitality.
* Excellent communication and problem-solving abilities.
* Commercial awareness with a solid understanding of budgeting, forecasting, and KPIs.
* Flexibility to work across a 7-day operation, including weekends and evenings as required.
What We Offer
Join us and enjoy:
* A supportive and professional working environment
* Career development and progression opportunities
* Free meals on duty and uniform
* On-site parking
* Employee discounts across the group
At Milton Hill House, we believe that great things happen when people come together. Our venue is perfect for leisure breaks, weddings, celebrations, and business events, all in an informal atmosphere where everyone can be themselves.
Our Commitment to Diversity and Inclusion
At Levy UK & Ireland, we celebrate diversity and promote inclusion. We believe our differences are our greatest strengths, and we are dedicated to creating an environment where every individual is valued, respected, and empowered.
We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate. Together, we can achieve greatness!
As part of Compass Group UK&I, we offer competitive pay, great perks, and unrivaled opportunities for learning and development. Join us to grow your career with the industry leader and be part of a vibrant team dedicated to delivering exceptional hospitality experiences.