Salary:£43,527.51 per annum with yearly increments based on performance.
Contract Type: Permanent
Location: Birmingham or London (travelling to either office at least twice a week)
Type of Working Arrangement: Blended approach of home and office working is available.
Hours: Full-time role (37 hours per week)
British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the "Guardians of the Railway," putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.
The Opportunity
Are you looking for your next exciting career move? British Transport Police have an excellent opportunity for an Occurrence Management Unit (OMU) Team Manager to join the Contact Management Department. As an OMU Team Manager with BTP, you will provide strong leadership and expert oversight within the Occurrence Management Unit, acting as the force’s Subject Matter Expert (SME) for Occurrence Management in your role as a Dedicated Decision Maker (DDM). You will be responsible for reviewing, authorising, and where necessary declining requests for the reclassification or cancellation of crime, ensuring all decisions are accurate, consistent, and fully compliant with national standards and force policy.
You will lead the development of a centre of excellence for occurrence management, ensuring the integrity and accuracy of crime-related data held on Niche and PNC, while providing assurance across non-crime occurrences. Through visible leadership and support, you will guide OMU Operatives, promoting adherence to legislation and procedures, driving continuous improvement, and maintaining a high‑performing, professional team environment.
What You’ll Be Doing
* As the SME you will be responsible for crime recording standards in BTP and this will involve influencing behaviours for both FCC and officers of rank Inspector and above, including training, attending divisional meetings and providing direct feedback via the Change and Development Team within Contact Management.
* As a Dedicated Decision Maker (DDM) you will be required to review, analyse force crime data and make decisions on any requests received for a re‑classification or cancellation of crime for BTP.
* Assist in the identification and development of key strategic performance issues and opportunities that will impact on Occurrence Management, including the development of Key Performance Indicators for the unit.
* Required to attend internal and external crime‑related meetings to ensure the OMU is represented and any actions for change or improvement are implemented.
What You’ll Bring To The Team
* Proven experience in a crime management environment at an advisory level.
* Demonstrable knowledge and practical experience of using the Police National Computer (PNC).
* Experience in stakeholder management including negotiating and influencing.
* Able to analyse, interpret and comment on internal and external reports and data.
* Working knowledge of National Crime Recording Standards, Home Office Counting Rules and Victim Codes of Practice.
What We Offer
* 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
* Family‑friendly policies, including up to 26 weeks paid maternity and adoption leave.
* Bespoke benefits platform and Blue Light Card access.
* Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
* Interest‑free annual rail season ticket loan after 6 months.
* Access to the Transport Benevolent Fund for health, welfare and financial support.
* Development opportunities, including fully funded apprenticeships.
* Excellent pension scheme: BTP GPP Police Staff Pension Scheme, administered by Royal London, with contributions from 4.4% to 12% of your salary.
Additional Information
We welcome applications from across the UK, but please note that this role involves travelling to either our Birmingham or London office at least twice a week to meet with the team.
Vetting
Successful applicants will be required to pass Recruitment/Management Vetting (3 years minimum UK residency required), including a full background and financial disclosure.
Medical
We’ll ask for relevant health and medical history details to support employee wellbeing.
References
Well ask for references covering the past 5 years.
Application
Applications will be via an up‑to‑date CV and online application form. Please detail how your skills and experience demonstrate your suitability for the role. Authenticity matters – we want to hear from you, not an algorithm.
Completed applications must be submitted by 11.59pm, Tuesday 9th June 2026.
Inclusion & Diversity
We are committed to building a workforce where everyone feels they belong. We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams, improves our services and helps us better represent and support the communities we serve. We are proud to be an inclusive employer and strive to create a workplace that is fair, respectful and accessible to all. We actively work to challenge discrimination, remove barriers and ensure equity throughout our recruitment and employment practices. If you need any reasonable adjustments during the recruitment or selection process, please let us know – we are happy to support you.
Join Us
Ready to take the next step in your career? At BTP, you’ll have the opportunity to grow, make a real impact, and be part of something extraordinary.
Find out why BTP could be the perfect fit for you – About Us – British Transport Police. Curious about what life at BTP is really like? Hear directly from our people and discover what makes working here so rewarding. Explore real stories on our blog. For further information, please contact our Resourcing Team – RecruitmentTeam@btp.police.uk.
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