Pinnacle Group are looking to recruit a Housing Assistant to join our Housing Team and help deliver a high‑quality housing management service. Acting as a central point of contact, you will play a key role in coordinating customer service activities, providing professional support to tenants, and liaising effectively with internal teams and external stakeholders. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. The ideal candidate will have strong administrative skills, excellent customer service and communication abilities, and experience dealing confidently with the public, including in challenging situations. This is a temp-to-perm role and is office based in Leicester. The working hours are 9am-5pm Monday-Friday. Who we are Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers. Who we’re looking for We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities. Key responsibilities: Responding to tenants’ enquiries. Reporting repairs to properties & Estates. Liaising with repair contractors to ensure works are completed within performance indicators and to a high standard. Maintaining compliance records Ensure customers receive high quality service, by maximising tenant involvement. Supporting the production of monthly performance and update reports by effectively liaising with internal and external colleagues. Key requirements: Strong administrative experience/skills Well-developed team working & customer service skills. Resilience to working in an ever-changing environment & a positive attitude. Experience of dealing with the public in challenging situations. MS Office efficient Our Offer The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armedforces personnel and their families. As a colleague, you will become part of aninclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group,dependent on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers. Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans