Job Description
ROLE PURPOSE
The M25 is Europe’s busiest motorway and to keep it running smoothly, we need to deliver extensive amounts of work with as little impact as possible. Notifying people of these works is crucial and this role will provide vast experience in a supported, team environment. You will be a crucial part of our communications team, working with the Scheme Communications Manager on interesting schemes and with a wide variety of people.
We’re always on the lookout for new ways of communicating so this role will provide the opportunity to be creative and trial new things.
Hours can be spread across the week or grouped as four days. Training will be provided so you are equipped to perform at your best!
This role is to cover for maternity leave and is for a minimum of 12 months. Role is 30 hours per week which can be worked across 4 days with some remote work flexibility available.
INTERFACES
INTERNAL: Engaging with project teams across the business to build relationships and gather information to deliver high quality communications materials
EXTERNAL: Stakeholder engagement e.g. issuing letters to local authorities and local communities
ACCOUNTABILITIES
* Support scheme communications manager in the development of scheme communications strategies
* Draft communications materials including letters, leaflets, and emails
* Updating Customer Relationship Management database
* Attend calls/ meetings to gather information and build relationships with internal colleagues and our customers
* Arranging and attending Public Information Events
* Analyse customer data to feed into scheme communications activity
* Monitor email inbox
Qualifications
EXPERIENCE/CRITERIA
* Previous experience in a communications role
Behaviours
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Actively collects customer information and uses it to improve services and solutions. Manages the experience of customers to ensure positive relationships are established and maintained.
Focus on Excellence: Willing to go the extra mile to exceed expectations. Continually searches for ways to add value and take performance to the next level.
Teamwork & Collaboration: Puts aside personal agendas to work for the benefit of customers and suppliers and other stakeholders. Proactively builds knowledge through sharing knowledge, ideas, and expertise with others.
Respect: Recognise and value our customers and people by encouraging and engaging.
Trust: Be open and honest with all our customers and each other, reliable and predictable (no surprises) and approach everything we do with a ‘can-do’ attitude.
Additional Information
We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.
Please note, to be considered for this role, you must be based in the UK and must already be able to legally work in the UK. We are unable to offer or provide sponsorship for this position
You must be willing to undertake a DBS check if you are successful.
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