Outpatients Receptionist
An exciting opportunity has arisen for an enthusiastic, personable, dynamic, and self-motivated individual to join the Patient Access Team as an Outpatients Receptionist.
The Outpatient Department works closely with a number of government targets around patient waiting times. Your duties will involve:
1. Making patient appointments using the computerised appointment system
2. Applying knowledge of targets and clinic types
3. Rearranging appointments
4. Dealing with patients and queries from internal and external contacts face-to-face and over the phone
5. Providing efficient and effective administrative support
We are looking for candidates who have a good basic education, GCSE or equivalent in Maths and English, and possess clear, concise verbal and written communication skills to liaise effectively with multidisciplinary teams, patients, and carers. You should work well in a team, feel comfortable working under pressure, and support the patient journey from referral to discharge.
Key responsibilities include:
* Providing excellent service to patients, relatives, and carers
* Maintaining comprehensive administration, booking, and appointment services for outpatients while ensuring compliance with waiting time targets
* Supporting the Patient Administration Service and providing cross-cover for staff to maintain service consistency
Listen to why colleagues think we are a great place to work: https://bit.ly/3DNEQfD
What does Buckinghamshire Healthcare NHS Trust offer you?
* Learning and development opportunities to support your career progression
* Flexible and agile working options
* Generous annual leave, pension, NHS discount schemes
* Health and wellbeing services to promote a healthy workforce
Why work for us?
* We promote inclusion and encourage applicants from diverse backgrounds
* We value differences and treat colleagues with dignity and respect
* Diversity improves outcomes for the communities we serve
What do we stand for?
* Our vision: providing outstanding care and supporting healthy communities
* Our mission: delivering personal and compassionate care
* Our CARE values: collaborate, aspire, respect, enable
For detailed responsibilities, please refer to the Job Description and Person Specification attached in the advert. Internal applicants may consider secondment with line manager support. If you have a disability affecting your ability to apply online, please contact us quoting the vacancy reference number.
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