Job Description
Office Administrator (Finance & Customer Support)
Full-time | On-site
Overview
This role suits someone who thrives in a varied position and enjoys being the go-to person in a busy office. You’ll combine strong administrative capability with hands-on finance support, customer service, and a solid understanding of purchase ledger, credit control, and month-end routines. It’s ideal for someone who likes to keep operations running smoothly and isn’t afraid to roll up their sleeves.
Key Responsibilities
Office Administration
* Act as the first point of contact for general office enquiries
* Manage day-to-day office operations, supplies, and facilities
* Maintain internal records, filing systems, and documentation
* Support management with scheduling, correspondence, and ad-hoc tasks
Finance Support
* Process purchase invoices and maintain the purchase ledger
* Assist with credit control, including issuing statements and following up on overdue accounts
* Reconcile supplier statements and resolve invoice queries
* Support month-end processes such as accruals, journals, and reconciliations
* Work closely with the finance team to ensure accurate and timely reporting
Customer Support
* Handle incoming customer enquiries via phone and email
* Provide product/service information and resolve issues professionally
* Liaise with internal teams to ensure customer needs are met
* Maintain customer records and update CRM systems
Skills & Experience
* Proven experience in an office administration role
* Background in finance support, including purchase ledger and credit control
* Comfortable with month-end routines and working to deadlines
* Strong customer service skills and confident communication style
* Proficient in Sage (Sage 50 or Sage 200 preferred)
* Excellent organisational skills with the ability to multitask
* A proactive, adaptable, all-rounder who enjoys variety
Personal Attributes
* Reliable, approachable, and calm under pressure
* Strong attention to detail
* Positive attitude and willingness to help across the business
* Able to work independently and as part of a team