🚀 We’re Hiring: Sales Operations Manager | Edinburgh (Office-Based)
We’re looking for a driven, data‑savvy Sales Operations Manager to take ownership of our outsourced telesales and field sales performance. If you thrive on improving conversion, elevating team performance, and turning insights into impact — this is your opportunity to make a real mark.
Reporting directly to the Managing Director, you’ll play a key role on our Senior Retail Team, shaping sales strategy and ensuring our outsourced partners consistently deliver exceptional results.
What You’ll Lead
* Full ownership of sales performance across outsourced telesales and field sales
* Daily performance reviews with partners — conversion, ARPU, quality, compliance
* Ensuring flawless execution of scripts, processes, and tactical plans
* Maximising lead utilisation, contact rates, and campaign performance
* Monitoring culture, productivity, and quality across outsourced teams
* Building data-led campaigns that boost conversion
* Managing senior relationships with partner agencies
* Aligning sales activity with internal priorities, promotions, and customer insights
* Evolving sales strategies as customer cohorts move along the adoption curve
What You’ll Bring
* Strong track record of delivering revenue and hitting KPIs
* Experience managing outsourced telesales and/or field sales teams
* Comfortable working to strict SLAs and performance frameworks
* Skilled in using data to drive improvements
* Knowledge of the broadband market
* Understanding of the Scottish (especially rural) market
* Experience embedding company culture within telesales teams
* Inspiring leadership across remote/outsourced teams
* Strong negotiation & closing skills (and ability to coach these)
* Strategic thinking with strong commercial acumen (ARPU, CPA, etc.)
* Data-driven mindset with ability to assess pipeline health
🎓 Qualifications
* Degree (or equivalent experience) in Business, Sales, Marketing
* Leadership or management certification
* Ongoing professional development in sales or leadership
* 32 days holiday (incl. Bank Holidays)
* Matched company pension
* Discounted gym membership
* Cycle to Work scheme
* Employee Assistance Programme
* Discounted home broadband (coverage dependent)
If you’re motivated by performance, excited by growth, and love leading teams to success — we’d love to hear from you.
👉 Apply now and help shape the future of our sales delivery.
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