Job Description
Job Title: 1st Line Engineer
Location: Falmouth
Salary: Up to £30,000
Are you passionate about Microsoft technologies and eager to take the next step in your IT career? Chapman Tate Associates are delighted to partner with a thriving Managed Service Provider (MSP) based in Birmingham in their search for a dynamic 2nd Line Engineer. This is an exciting opportunity for an ambitious IT professional looking to take on 3rd Line responsibilities in a progressive, fast-paced environment.
About the Role:
As a 1st Line Engineer, you will be a key member of the team responsible for delivering exceptional IT support and infrastructure management. You will have the chance to expand your skill set by stepping into 2nd Line tasks, solving more complex technical challenges and contributing to critical IT projects.
Key Responsibilities:
1. Provide outstanding 2nd Line support to clients, ensuring timely resolution of technical issues.
2. Handle escalated tasks that require 3rd Line expertise, including troubleshooting and configuration.
3. Manage and maintain Microsoft technology stacks such as Azure, Intune, Entra ID, Active Directory, and Office Exchange.
4. Collaborate with the team to support IT infrastructure projects ...