Overview
Customer Relationship Manager at Barchester Healthcare.
Barchester are recruiting a Customer Relationship Manager to join our care home team. The role focuses on increasing occupancy through professional sales and marketing activities, handling enquiries, developing the digital profile of the home, and networking with the local community.
Location: Feltham, England, United Kingdom
Rewards
Rewards package: Attritive salary, alongside a competitive commission structure. Access to a range of retail and leisure discounts. Access to wellbeing support and Best Doctors Service. Opportunity to develop within a hugely supportive team.
Responsibilities
* Managing enquiries to improve the conversion rates and achieve occupancy targets
* Excellent communication skills
* Networking within the local community to raise the profile of the home and generate enquiries
* Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
* Identifying opportunities to improve sales and marketing performance
Need To Have
* Have proven sales and marketing experience preferably in healthcare but not essential
* Have the ability to analyse data on Salesforce or similar CRM application
* Be self-motivated and target driven
* Have interpersonal and professional qualities
* Confident user of Microsoft Office (Excel/PowerPoint)
* Full UK driving licence
Need To Do
* Represent Barchester and our state of the art home in a friendly and professional manner
* Responsible for all sales activity for the home
* Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
* Engage with residents and relatives to understand their experience and requirements
* Respond to sales enquiries
* Actively generate leads and identify local marketing opportunities
* Maintain a contacts database
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industry: Hospitals and Health Care
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