Senior Resident Liaison Officer (RLO)
Salary: Up to £36k + package
Location: Midlands
Job Type: Permanent
Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established contractor who is seeking an experienced Senior Resident Liaison Officer to join their planned maintenance team across the Midlands region. This role focuses on refurbishment and planned works projects within occupied residential properties.
As the senior point of contact for residents, you will play a key role in managing stakeholder relationships, resolving escalated issues, and ensuring a first-class customer journey throughout the lifecycle of the project.
Key Responsibilities
1. Lead resident engagement activities across multiple planned maintenance and refurbishment projects.
2. Act as the primary point of contact for residents, clients, and key stakeholders throughout the programme of works.
3. Coordinate appointments, property visits, and access arrangements to support project delivery.
4. Conduct resident consultations, home visits, and customer satisfaction surveys.
5. Manage and resolve complex resident complaints and escalations, ensuring positive outcomes.
6. Work closely with Contracts Managers, Site Managers, and operational teams to ensure projects ...