Inbound Sales Advisor – Based Andover
IMMEDIATE START!
Basic salary - £28,535 OTE c£45,000
Excellent Benefits
* 30 days holiday, plus bank holidays
* Bupa Cash Plan
* Life Assurance
* Pension with the option of a SMART pension
* Death in service benefit
* Free onsite parking
* Employee Assistance service, including access to a 24/7 online GP
Due to continued expansion, our client is seeking experienced Inbound Sales Advisors to join their current team who are based in Andover.
This is an excellent opportunity for an internal sales professional with a proven track record of working in sales. Candidates with previous experience of selling Life Insurance, IVA’s, Debit Recovery or selling Funeral Plans, would be advantageous, but not essential as you will receive full product training.
You will have a minimum of one year’s proven experience working in an inbound sales role with the ability to work in a target driven environment.
You will be answering inbound calls from customers who have already enquired through various marketing channels with the objective of answering any queries regarding various plans and optimising sales conversion rates. All calls made will be in line the companies process and FCA regulations.
As you will be speaking to potentially vulnerable customers, you will need to have empathy, patience and kindness to deliver an excellent customer service with the ability to solve problems, identify process improvements with a flexible approach.
Key Skills
* Excellent communicator with professional telephone manner with proven experience of dealing with mature customers.
* Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding customer care; being especially aware that some customers may be vulnerable
* Results driven with ability to achieve work towards KPI’s set on production, quality, and customer service skills
* Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
* Computer literacy and good working knowledge of MS Office Suite