IG Masonry Support is a leading provider of innovative bespoke masonry support products, catering to the construction industries unique needs. We are committed to delivering high quality solutions and exceptional customer service.
As a Senior Detailer You will play a crucial role in designing and delivering customised masonry support drawings to customer specifications, collaborating closely with clients, project and structural engineers. You will also have a team of detailers under your supervision to train and monitor and help them to reach their full potential.
The role is full-time, 37 hours per week, initially based in Cookstown, with the option to work flexibly once you have completed your internal training and feel confident in the role and the opportunity to transfer to the North America Operations after an extended period of training.
What you'll be doing:
Project Management: Effectively manage multiple live projects, demonstrating a proactive client focus, ensuring the achievement of delivery dates.
Drawing Issuance: Produce and issue detailed drawings in accordance with agreed timescales.
Project Documentation: Maintain project logs to ensure all reported figures are current, facilitating workload prioritisation.
Operation and Maintenance Manuals: Collaborate with the Project Engineers to create manuals as requested by clients.
Customer Service: Provide outstanding service to both internal and external customers, addressing enquiries and concerns promptly and professionally.
Site Visits: Conduct site visits to foster customer relationships, resolve technical issues and contribute to product design development.
Product Presentations: Deliver product presentations as a training aid for clients and internal teams.
Mentorship: Train and mentor junior or new to the business peers in producing accurate drawings for our products and impart your knowledge to help them become self-sufficient.
Team supervision: Monitor and train a team of detailers under your supervision to ensure they achieve delivery dates, carry out effective customer service and develop their skills as detailers.
Training and SOPs: Develop training guides, presentations and SOPs in coordination with the detailing manager, as and when required, in order to continually improve the standards of the detailing department.
What we're looking for:
* Proficiency in CAD software (e.g. AutoCAD) and other relevant design tools.
* Strong project management skills with the ability to handle multiple projects simultaneously.
* Excellent attention to detail and a commitment to delivering high quality work.
* Effective communication and interpersonal skills to build positive customer relationships.
* Problem solving abilities and a proactive approach to addressing technical challenges.
* Willingness to travel for site visits and customer interactions.
* A proactive approach to handling teams of people and helping them to achieve their targets
What you'll get in return:
* 33 holidays a year, inclusive of Bank Holidays which increases with service (option to sell/carry over).
* The opportunity to progress your career within a fast growing, innovative Company.
* Enhanced Maternity/Paternity pay.
* Staff rewards & discounts on our KeyStaff platform.
* Health Assured (Employee Assistance Program).
* Life Assurance.
* Keyfit Scheme