Motor Claims Handler
Chester
£26,500
Do you have a keen eye for assessing liability and a passion for delivering exceptional customer service?
At Complete Vehicle Support, we are a specialist accident and repair management business. When vehicles are out of action, we step in to provide replacements, ensuring our customers maintain their independence and mobility.
We are looking for a Motor Claims Handler to join us during an exciting period of growth. In this fast-paced role, you will investigate liability, determine claim progression, and support the recovery of credit hire charges. You’ll work across the repair management lifecycle, liaising with car body repairers, insurers, and brokers while keeping customers updated via phone and email.
What will you be doing?
This role draws on experience from various sectors, requiring you to apply technical knowledge to assess liability in both fault and non-fault accidents. You’ll provide outstanding customer service by keeping clients informed about their claims while also managing discussions with brokers and insurers. We don’t expect applicants to have experience in every aspect of the role, but some exposure to claims handling and liability assessment is essential!
Key Responsibilities:
· Manage end-to-end motor claims repair cases from initial report to completion.
· Work closely with fleet work providers, clients, and repairers to ensure timely and efficient repairs.
· Research and select suitable repairers from CVS’ vast repair network based on specific customer needs.
· Update and maintain a bespoke case management system with detailed progress reports.
· Liaise with insurers and engineers to address liability queries and recover costs.
· Provide excellent customer service through effective communication and problem-solving.
· Adhere to strict service level agreements and timelines.
What we offer you...
As an Investors in People GOLD standard employer and a member of the Inclusive Employers Group, we invest in your development and provide the latest technology, support, and knowledge to help you deliver excellent service to our customers.
* 25 Days Holiday, no working on Bank Holidays, plus your birthday off
* Hybrid working after 3 months of probation
* Dedicated healthcare plan via Medicash including optical, dentistry and physiotherapy
* Summer and Christmas company events
* Enhanced Paternity and Maternity leave
* Health and Wellbeing programme
* Life insurance
* Retail Cashback Scheme
* Service Reward Scheme
* Cycle to Work Scheme
Please apply today with your latest CV, and a member of our recruitment team will be in touch!
Before you go...
For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity. Our dedication to diversity is authentic, continuously developing, and top-down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.
We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.
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