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The Details
* Contract: Permanent
* Working: 3 days in the office (Mon, Tues, Weds), 2 working from home
* Benefits: Excellent pension and reward schemes
The Opportunity
* The company's SaaS products are bang on trend; employee recognition and rewards, helping their clients to build excellent workplace cultures, which improves retention
* Impressive company growth; they have a 98 retention rate with clients
* Their own staff retention is excellent, due to the quality of their culture
* Top quality Managing Director in Europe, he is great to work with
* The Head of Customer Success has a long tenure at the business, because; "no two days are the same, I love the culture here and I have always been given opportunities to progress"
* Two days working from home (Thursday, Friday)
Company Overview
Rewards and employee recognition SaaS business, helping medium-large organisations to enhance their culture, retention and improve leadership capabilities. Their products are supported by an internal research institute, who analyse workplace culture and the psychology of motivation.
Join a Client Success team of 19 people.
The Role
* Customer first mindset; key point of contact for clients, ensuring retention and growth of client accounts through world class account management
* Provide technical and product support; working with internal stakeholders on growth opportunities
* Customer Onboarding and Training - ensuring clients have a great onboarding experience and provide continuous training to get the most value out of their program solution
* Strategic Thinking - proactive with your ideas to offer solutions to clients, ensure they always have the most appropriate products and services to deliver success
* Working with the sales team on opportunities for existing account growth
* Manage projects and prioritise workloads
* Build an extensive understanding of the tools available to advise clients on solutions that achieve their goals and meet their tech needs
The Person
* Confident Account Manager, working with C-suite business partners across the globe
* Experience in B2B client relationship management of ideally £5m+ Enterprise accounts
* Experience working with a Pharmaceutical business is desired but not essential
* Experience of SaaS account support is preferable
* Builds long-lasting relationships with key contacts
* Proactive approach to work, thrive on change and excited about continuous learning
* Organised, creative and excellent project management skills
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries
* Human Resources Services and Software Development
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