IT Support Analyst - 1st/2nd Line, AD/GP, O365 c.30k
IT Support Analyst / Helpdesk Support Analyst - 1st& 2nd Line Support, Win10/Win11, MS Office, Windows Server AD/GPo/AD Connect/Entra, MS Office 365/MS Exchange, InTune/Endpoint Manager, LAN/Wireless/VPN, Permanent, Maidstone, Kent, £30k - £32k +Benefits.
Well established Managed Services Provider (MSP) and Datacentre Ops company seeks IT Support Analyst / Helpdesk Support Analyst to join the team and play a key role in the management of incidents, tickets and processes on the desk supporting clients across the UK.
You will provide user and technical support over the phone, remotely and at the desktop providing high quality customer service at all times. You will work within a small team of IT Helpdesk Engineers and take a lead role where appropriate. As such you will gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise.
Working within this professional services environment the IT Support Analyst / Helpdesk Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10/Win11, MS O365, iPhone and Android mobile devices printers management with InTune/Endpoint Manager, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user...