We are seeking a dynamic and creative PR and Social Media Manager to join Phones Station Limited and help elevate our online presence. The ideal candidate will be responsible for developing, implementing, and managing social media strategies across various social platforms) to promote our mobile phone trading and repair services and engage with our audience of local customers, small businesses, and the wider Monmouth community. Main duties include: • Develop and implement social media strategies to promote Phones Station Limited’s repair services, device buy/sell offers, and accessories, reinforcing our values of quality, trust, and value for money. • Create high-quality content (graphics, photos, reels/short videos, and copy) featuring repairs (before/after where appropriate), promotions, customer testimonials, and practical phone-care tips. • Lead PR and customer engagement online by maintaining a professional brand voice, engaging with local community pages and partners, managing reviews and feedback, and resolving complaints politely and effectively. • Manage daily social channels by scheduling and publishing posts, monitoring comments and messages, and responding promptly to enquiries with clear quotes, availability, and booking/walk-in guidance. • Support local marketing activity by promoting seasonal offers, in-store promotions, new stock arrivals, and accessory bundles, and ensuring consistent messaging across all platforms. • Coordinate with the store/repair team to capture accurate service information (turnaround times, warranty/aftercare details) and ensure all online communication is clear, compliant, and customer-focused. Skills and Education: • Proven experience in Social Media management or a similar field. • Good organisation and time management skills. • Knowledge of social media analytics tools and ad management. • Ability to work independently and as part of a team.