Join to apply for the Restaurant Customer Advisor role at Dobbies Garden Centres.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—serving tasty food, ensuring food hygiene, and driving sales.
Responsibilities
* Providing excellent customer service by assisting with transactions across the store
* Driving sales through customer interactions and promoting the Dobbies Club membership benefits
* Assisting customers with queries related to products, allergies, and dietary requirements
* Maintaining cleanliness and store upkeep in collaboration with your team
* Working on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, and restaurant service—an excellent opportunity to develop new skills
Who We Are Looking For
* A passion for delivering a great customer experience with a friendly smile
* Experience in a customer-facing role, preferably within hospitality
* Ability to work well within a team, build relationships, and enjoy celebrating success
* Punctual, well-presented, and proactive with a can-do attitude
* Eager to learn new skills and gain experience
* Thrives in a busy, fast-paced environment
* Demonstrates our values—being one team, continuous improvement, positivity, and a passion for gardens
What We Offer
* Generous annual leave entitlement, with flexible holiday options
* Uncapped store discounts: 50% off in restaurants, 25% in garden centres, 10% in food halls
* Access to Wagestream for financial wellbeing support
* Confidential support through Retail Trust, including virtual GP, counselling, and retail rewards
* Development opportunities via Dobbies Academy and eLearning platforms
* A passionate, diverse, and committed team culture
About Us
Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores nationwide. We celebrate garden living year-round, showcasing our own brands, concession partners, and services. Many locations feature restaurants or coffee shops in a relaxed environment. We also host community events and support charitable initiatives. We are committed to being a great place to work, fostering a supportive environment where colleagues can thrive and succeed.
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