We are seeking an experienced Practice Manager to oversee the day-to-day operations of the surgery, ensuring the continued delivery of safe, efficient, and high-quality care.
This is a full-time, on-site role (Monday to Friday), with working hours typically between 08:00-16:00 or 08:30-16:30. The successful candidate will play a key leadership role in managing finances, compliance, HR, and operational performance, while working closely with the GP Partners and wider team.
You will attend weekly partner meetings and monthly staff meetings, ensuring effective communication and alignment across all teams. The practice offers a positive working environment, no weekend commitments, and free on-site parking.
Main duties of the job
The Practice Business Manager will be responsible for the overall leadership and operational management of the practice, ensuring the smooth day-to-day running of services, effective staff performance, and financial efficiency. This includes managing budgets, overseeing HR and recruitment processes, maintaining compliance with CQC and NHS contractual requirements, and supporting continuous improvement initiatives. The role involves developing policies and systems, coordinating meetings and reports, leading on quality and performance targets (including QOF), and ensuring a safe, high-performing, and patient-focused environment. The post holder will work closely with GP Partners and senior staff to drive strategic development, support staff training and wellbeing, and maintain strong communication within the practice and with external stakeholders.
About us
This is a well-established and highly respected GP practice, caring for a large patient population. The practice has a long-standing reputation for delivering high-quality, patient-centred care, supported by a friendly and experienced clinical and administrative team.
It is a training practice using EMIS Web, with a stable partnership and an ethos built on teamwork, ambition, and a commitment to high clinical standards. Many members of staff, including doctors and nurses, have been with the practice for over 20 years, creating a supportive and collaborative working culture.
You will be joining a strong clinical team comprising GP Partners, Salaried GPs, and several clinicians on site daily. The wider team includes Nurses, Nurse Practitioners, and an ANP, supported by a dedicated reception and administrative team led by a Reception/Admin Manager.
Job responsibilities
Primary Responsibilities
* The following are the core responsibilities of the practice business manager. There may on occasion be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The practice business manager is responsible for:
* a. Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
* b. Functional management of all clinical and administrative staff
* c. Direct line management of the following staff: [Deputy Practice Manager, Administration Manager, Reception Manager, Senior Administrator, Senior Receptionist and Practice Sister/Nurse]
* d. Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan
* e. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed
* f. Developing, implementing and embedding an effective staff appraisal process
* g. Implementing effective systems for the resolution of disciplinary and grievance issues
* h. Maintaining an effective overview of HR legislation
* i. Managing the financial elements of the practice, including budgets, petty cash, etc. seeking to maximise income and reduce expenditure
* j. Managing contracts for services i.e. cleaning, gardening, window cleaning etc.
* k. Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented
* l. Briefing partners on all financial matters, including forecasting
* m. Managing and processing partners drawings, PAYE and pensions for practice staff
* n. Ensuring the practice has appropriate insurance cover
* o. Developing, implementing and embedding an efficient business resilience plan (BRP)
* p. Coordinating the reviewing and updating of all practice policies and procedures
* q. Leading change and continuous improvement initiatives; coordinating all projects within the practice
* r. Coordinating and leading the compilation of practice reports and the practice development plan (PDP)
* s. Ensuring the team reach QOF targets (supported by the nursing and administrative leads)
* t. Managing the procurement of practice equipment, supplies and services
* u. Adopting a strategic approach to the management of all patient services matters
* v. Developing, implementing and embedding an effective communication strategy (internal and external)
* w. Ensuring the practice maintains compliance with its NHS contractual obligations
* x. Actively encouraging and promoting the use of patient online services
* y. Liaising at external meetings as required
* z. Marketing the practice appropriately
* aa. Supporting the management of the Patient Participation Group
* bb. Supporting the management of all complaints
* cc. The management of the premises, including health and safety aspects such as risk assessments and mandatory training
* dd. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
Secondary Responsibilities
* In addition to the primary responsibilities, the practice manager may be requested to:
* a. Deputise for the partners at internal and external meetings
* b. Act as the primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholders
Person Specification
Qualifications
* Educated to degree level in healthcare or business;
* Good standard of education with excellent literacy and
* Leadership and/or Management Qualification.
* AMSPAR Qualification
Experience
* Experience in working with the general public ;
* Experience in managing accounting procedures including budget and cash flow forecasting;
* Experience of working in a health care setting;
* Experience in managing large multidisciplinary teams;
* Experience in performance management, including appraisal writing, staff development and disciplinary procedures;
* Experience in successfully developing and implementing projects;
* Experience in workforce planning, forecasting and development;
* Experience in chairing meetings, producing agendas and minutes.
* NHS / Primary Care General Practice experience;
* Relevant health and safety experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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