Description The Role Supports business operations, efficiency and agility through partnering with the business units on effectively following and streamlining company processes and procedures, proactively reducing service issues, mitigating risks and enhancing productivity using process improvements and technological enablement. Key Responsibilities Assists with applications and/or systems implementation and utilisation in assigned business areas. Gathers and analyses business requirements for necessary process improvements, system modifications, enhancements and/or upgrades to facilitate business operations. Analyses business-related documents and required materials in line with company procedures such as auditable process steps for all process improvement opportunities. Aids in complex, potentially multi-location improvement initiatives involving detailed plans, timelines and deliverables. Supports escalation activities for assigned business function through responding to issues, bottlenecks and identified challenges. Provides support to working sessions with respective subject-matter experts, preparing agendas and associated materials. Skills Common skill across job family Business Process Improvement Regulatory Compliance SLA Management Stakeholder Management Third Party Management Skill specific to Underwriting Operations team Insurance Industry Expertise Underwriting Knowledge Underwriting Support