Our client is seeking a reliable and skilled IT Support Engineer to cover 1st & 2nd line support.
This mid-level role ensures the smooth operation of their desktop environment and IT systems.
The successful candidate will provide timely support and maintenance for desktop software and hardware within the organisation.
This involves troubleshooting hardware issues, installing and configuring software applications, and ensuring user workstations operate efficiently and securely.
Key responsibilities include resolving user-reported issues, managing hardware inventories, assisting with software updates, and maintaining endpoint security compliance.
Key Responsibilities:
* Provide 1st/2nd line support for hardware, software, and desktop issues (Windows environment)
* Administer and troubleshoot Active Directory
* Set up and maintain desktops, laptops, printers, and mobile devices
* Install, configure, and support business applications
* Log and manage incidents, escalating when necessary
* Support users across on-site and remote environments
* Assist with Intune management (desirable)
Requirements:
* 2+ years' experience in an IT support/helpdesk role
* Solid desktop support knowledge (hardware/software)
* Experience with Active Directory
* ITIL Foundation and/or CompTIA A+/N+ certifications
* Strong communication and troubleshooting skills
* Full UK driving licence and access to own vehicle
* Experience with Microsoft Intune a plus
The ideal candidate will have excellent problem-solving skills, a keen eye for detail, and the ability to communicate complex technical information to non-technical stakeholders.