Customer and Network Manager | Full time | Newbury
Palletforce Logistics Berkshire is a key member of the UK’s leading palletised freight distribution network. We pride ourselves on delivering exceptional service to our customers while maintaining a strong, efficient logistics operation. We are currently seeking a proactive and organised Customer and Network Manager to join our team in Newbury.
THE ROLE
As the Customer and Network Manager, you will act as a vital link between our customers, drivers, and internal teams. You will be responsible for ensuring smooth day-to-day operations, resolving issues efficiently, and supporting both the customer service and traffic teams to maintain high service standards.
KEY RESPONSIBILITES:
* Manage and clear network messages and discrepancies (discreps)
* Allocate collections and accept customer jobs into the system
* Support the customer service team with queries and escalations
* Assist the traffic team with operational coordination
* Book in trunking operations and ensure timely scheduling
* Update Proof of Delivery (POD) records and maintain accurate documentation
* Handle customer complaints with professionalism and efficiency
* Provide support to drivers with delivery-related queries
* Conduct occasional route and delivery planning
* Identify and claim back missed or lost revenue opportunities
OUR IDEAL CANDIDATE WILL HAVE:
* Experience in logistics, transport, or customer service roles (preferred)
* Strong communication and interpersonal skills
* Ability to multitask and work under pressure in a fast-paced environment
* Proficient in using logistics software and Microsoft Office tools
* Excellent problem-solving and organisational abilities
* A proactive and team-oriented approach
REWARDS & BENEFITS
We’ll support your development; help you grow and also offer you a competitive package that includes:
* Competitive salary (dependent on experience)
* Opportunities for career development and training
* Supportive team environment
* Pension scheme and other benefits
We promote a culture which encourages innovative ideas, and we appreciate your talent is key to our success!
“Let us be your employer of choice”.
ABOUT US
EV CARGO have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.
DIVERSITY AND INCLUSION
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.
EV Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is received. Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.
You must have the legal right to live and work in the United Kingdom.
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