Are you passionate about delivering exceptional customer service? We are supporting a forward-thinking business services company based in Stockport, looking to appoint a Temporary Customer Service Administrator for a 2-month period to offer additional support to their Customer Services team.
THE JOB
Working in a hybrid environment (three days in the office and two days from home), you’ll play a crucial part in ensuring seamless communication, efficient appointment scheduling, and accurate record management. With training provided to develop your sector-specific skills, this is an ideal position for someone with a background in administration or business services who thrives on varied responsibilities and delivering a great customer experience.
Your responsibilities will include:
* Respond promptly and professionally to inbound emails, and queries from customers and stakeholders
* Effectively address and resolve enquiries, escalating complex issues when necessary
* Maintain positive, empathetic communication in line with company values and culture
* Manage appointment scheduling
* Assist customers with self-booking and guide them through the customer portal
* Keep accurate, up-to-date customer records in compliance with GDPR and data protection regulations
* Collaborate with other departments to ensure smooth service delivery
* Support wider team activities, contribute ideas for process improvements, and assist with ongoing learning and development
THE PERSON
* Must be available to start immediately
* Previous experience in a customer service or administration role
* Strong communication skills, both verbal and written, with the confidence to emails effectively
* Excellent organisational skills with the ability to prioritise multiple tasks efficiently
* Attention to detail and a commitment to handling sensitive data responsibly and securely
* A proactive, problem-solving mindset with the drive to find practical solutions
* Comfortable working independently and as part of a team, with a collaborative approach to achieving common goals
* Proficiency in Microsoft Office and willingness to learn new IT systems as required
THE BENEFITS
* Competitive rate of pay
* On site free parking
* Easy access to public transport links
This organisation supports diversity and are committed to creating an inclusive environment where everyone can flourish. If you have the experience and the enthusiasm to make a real difference, please apply today