GPS Healthcare is a single-practice Primary Care Networkserving approximately 40,000 patients across six sites in Solihull, employingaround 180 staff. We are seeking an organised and reliable HR Coordinator toprovide hands-on, operational HR support across the organisation.
Working closely with the Head of People and Senior PeopleAdvisor, the postholder will support the effective delivery of day-to-dayPeople activity, ensuring HR processes across the employee lifecycle arecoordinated, documented, and completed accurately and on time. The role iscentral to maintaining high standards of HR administration, data integrity, andcompliance.
The HR Coordinator will act as a first point of contact forroutine HR queries, provide first-line support on low-level employee relationsmatters, and contribute to the smooth running of core HR processes such asrecruitment administration, onboarding, probation tracking, appraisals, andleaver activity.
This is an excellent opportunity for an experienced HRprofessional who enjoys operational delivery, structured processes, and workingas part of a small, collaborative People team within a regulated healthcareenvironment.
Main duties of the job
Act as a generalist HR Coordinator, providing operationaland administrative support across the full employee lifecycle.
Serve as a first point of contact for routine HR queriesfrom staff and managers, providing factual, policy-based guidance andescalating complex matters appropriately.
Coordinate core HR processes including probation reviews,appraisals, welfare check-ins, and exit processes, ensuring activity is trackedand completed consistently.
Provide administrative support for low-level employeerelations matters, including preparing documentation, drafting routinecorrespondence, and taking accurate meeting notes under guidance.
Support recruitment administration activities, includingvacancy set-up, interview scheduling, pre-employment checks, and onboardingdocumentation, ensuring compliance with safer recruitment requirements.
About us
GPS Healthcare is a high-achieving, single-practice Primary Care Network (PCN) with six sites located across central and south Solihull. Serving over 40,000 patients, we work in close partnership with neighbouring PCNs, University Hospitals Birmingham (UHB), Solihull Council, UHB Community Services, and the Birmingham and Solihull Integrated Care Board (ICB), enabling us to respond effectively to local health needs and population priorities.
We offer a wide range of benefits to support your wellbeing and professional development, including:
Competitive salary aligned with experience and qualifications
Flexible working options to support work-life balance
Membership of the NHS Pension Scheme
Car Lease Scheme available to eligible employees
A day off for your birthday, because you deserve it
Access to our Employee Assistance Programme (EAP) for wellbeing and mental health support
A professional, friendly and supportive workplace culture where your voice matters and development is encouraged
If you are interested in applying for the role of HR Coordinator with GPS Healthcare, please submit your CV and a supporting statement outlining how you meet the essential criteria and why you are interested in the role to humanresources.gps@nhs.net by Sunday 22 March 2026.
If you would like to arrange an informal conversation with Bilal Ahmed (Head of People), you can also contact the same email address.
Job responsibilities
Act as a generalist HR Coordinator, providing operationaland administrative support across the full employee lifecycle.
Serve as a first point of contact for routine HR queriesfrom staff and managers, providing factual, policy-based guidance andescalating complex matters appropriately.
Coordinate core HR processes including probation reviews,appraisals, welfare check-ins, and exit processes, ensuring activity is trackedand completed consistently.
Provide administrative support for low-level employeerelations matters, including preparing documentation, drafting routinecorrespondence, and taking accurate meeting notes under guidance.
Support recruitment administration activities, includingvacancy set-up, interview scheduling, pre-employment checks, and onboardingdocumentation, ensuring compliance with safer recruitment requirements.
Draft routine HR documentation such as offer letters,contracts, contract variations, and standard correspondence, following agreedreview and sign-off processes.
Organise and support new starter inductions and onboardingactivity, ensuring checks, documentation, and system records are completedaccurately and on time.
Manage employee lifecycle changes including probationtracking, contract amendments, changes to hours, and leaver processes,maintaining accurate records within Cezanne HR.
Maintain and update the HR system (Cezanne HR), carrying outdata entry, housekeeping, and routine system maintenance to ensure dataintegrity.
Support the effective use of Cezanne HR by assisting withworkflows, checklists, and responding to routine system-related queries.
Assist with monitoring compliance activity, auditrequirements, and the production of standard workforce reports.
Liaise with Payroll to provide accurate HR information andsupport the resolution of routine payroll queries.
Support the coordination of formal HR processes byorganising meetings, calendars, rooms, and documentation.
Monitor the HR inbox, ensuring routine queries are respondedto promptly and professionally.
Provide day-to-day support to the HR Administrator, helpingto prioritise tasks and maintain consistent standards of HR administration.
Contribute to continuous improvement of HR templates,administrative processes, and ways of working to improve efficiency andconsistency.
Person Specification
Knowledge & Skills
* Strong knowledge of employment law and best practice HR procedures.
* Ability to use HR systems to maintain data integrity and support reporting.
* Excellent written and verbal communication skills to effectively advise and influence.
* Attention to detail and strong organisational skills.
* Ability to proactively identify process improvements and take initiative.
* Confident in supporting meetings (e.g. note-taking for formal discussions).
* Confident in presenting information clearly and professionally to small groups (e.g. delivering HR inductions, training sessions).
Experience
* Demonstrable experience of working with a HR team.
* Demonstrable experience in a generalist HR role, including employee relations casework, absence management, and recruitment.
* Experience supporting or leading on HR processes such as probations, appraisals, welfare check-ins, and exit interviews. Experience of managing multiple priorities and deliver against challenging targets.
* Experience of implementing, developing and enhancing HR information systems.
* Experience with HRIS platforms such as iTrent or Cezanne HR.
* Experience working in a healthcare, primary care, or regulated environment.
* Experience supporting line managers to embed self-service HR practices.
Qualifications
* Educated to A Level (or equivalent qualification) or able to demonstrate equivalent work experience.
* Level 5 CIPD qualification (or working towards with evidence of recent study/CPD).
* Ability to use Microsoft Excel and analyse/interpret data.
* Qualification in use of Microsoft Office package.
* Undergraduate Degree in Human Resources or Business Management (or equivalent experience).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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