At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the
Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60
lists, and we recently took home the
2024 CRN Products of the Year
award. We're proud to be named a
Leader
in the
IDC MarketScape
for Worldwide Managed Detection and Response Services and earning a
Customers' Choice
distinction from
Gartner Peer Insights
. Our
Aurora Platform
also received
CRN's Products of the Year
award in the inaugural
Security Operations Platform
category. Join a company that's not only leading, but also shaping, the future of security operations.
Our mission is simple: End Cyber Risk.
We're looking for a
Talent Experience Operations Manager
to be based in our EMEA HQ Newcastle, UK office to be part of making this happen.
The
Talent Experience Operations Manager
plays a pivotal role in leading a global team of Talent Experience Coordinators to deliver a consistent, compliant, and high-quality hiring experience across all regions. This position is responsible for overseeing coordination processes, ensuring regulatory compliance, and supporting executive-level hiring activities. The ideal candidate will bring over five years of recruitment coordination experience, a strong foundation in hiring compliance, and demonstrated leadership capabilities. This role also serves as a hands-on backup during peak periods and holidays, ensuring uninterrupted support for the team and stakeholders.
Primary Responsibilities And Duties
Team Leadership & Development
* Develop and execute strategic plans for the Talent Experience Coordination team, aligning with broader Talent Acquisition goals.
* Monitor team performance against strategic objectives and KPIs, adjusting priorities and resources as needed.
* Lead, coach, and develop a global team of Talent Experience Coordinators.
* Foster a collaborative and high-performance team culture.
* Manage workload distribution and ensure consistent service delivery across regions.
* Serve as a backup coordinator during peak periods, holidays, or team absences to ensure continuity of service.
Executive-Level Coordination
* Personally manage and oversee coordination and offer processes for VP-level and above roles globally, ensuring a high-touch and confidential experience.
* Partner closely with Talent Acquisition Partner and HR leaders to support senior-level hiring.
Compliance & Audit Management
* Serve as the primary point of contact for all compliance-related questions related to interviewing and onboarding.
* Ensure adherence to internal policies and external regulations for new hires, prior workers, and internal mobility.
Process Optimisation
* Own the intake and prioritisation of data-related requests, ensuring timely and accurate delivery of insights to stakeholders.
* Leverage data analytics to identify trends, inform decision-making, and continuously improve coordination processes.
* Identify and implement process improvements to enhance efficiency and candidate experience.
* Collaborate with Talent Acquisition Operations and PMO to align coordination practices with broader TA strategies.
Systems & Tools
* Preferred experience with Workday; familiarity with other ATS platforms is acceptable.
* Ensure data governance and integrity across systems, enabling reliable analytics and audit readiness.
* Maintain and enhance reporting infrastructure to support global coordination activities and compliance tracking.
* Partnership with TA Operations, prioritization of process improvements to systems and process.
Stakeholder Collaboration
* Partner with recruiters, hiring managers, HR, and other internal teams to support hiring needs.
* Act as a liaison between coordination and other TA functions to ensure smooth operations.
Required Skills And Experience
* Minimum 5+ years of recruitment coordination experience, preferably in a global or matrix environment.
* Previous leadership experience with a track record of team development and performance management.
* Strong understanding of hiring compliance, including audits, documentation, and regulatory requirements.
* Experience coordinating executive-level hiring processes.
* Excellent communication, organisational, prioritisation and problem-solving skills.
* Experience with Workday or other ATS platforms.
* Previous experience managing a global team
* Detail-oriented with a passion for operational excellence.
* Comfortable navigating ambiguity.
* Empathetic leader who values team engagement and development.
Our Offer
All wolves receive compelling compensation and benefits packages, including:
* Equity for all employees
* 28 days annual leave, 8 bank holidays and paid volunteering days off
* Pension plan employer match
* Training and career development programs
* Robust Employee Assistance Program (EAP) with mental health service
* Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cash back, life insurance (4x basic salary) and group income protection.
* Fertility support and paid parental leave
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including
Top Workplace USA
,
Best Places to Work – USA
,
Great Place to Work – Canada
,
Great Place to Work – UK
(2024), and
Kununu Top Company – Germany
Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognises that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people's and organizations' sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible.
Have we sparked your interest? Then send us your CV and your references.
Please be aware that you need to be eligible to work in the UK. Visa sponsorships are not provided.