Job Description
The Company
Our client is a North East based manufactuer. Due to sustained growth they are now recruiting for a Warranty Engineer.
The Role
* You will support in the the analysis of warranty return parts to improve warranty performance and customer satisfaction.
* Ensuring company and customer 3 months in service and warranty cost targets are achieved.
* You make a significant contribution towards the improved performance of these products.
* This will involve working closely with customers, major suppliers and manufacturing.
* Coordinate 3 months in service target achievement set by company and Customer.
* Coordinate warranty cost target achievement.
* Manage parts analysis returned to site.
* Manage parts analysis of returned parts to tier supply base.
* Support NPL and safe launch for market issues.
* Proactive approach to quality improvement activities.
* Take lead with company and customers for quality improvements.
* Warranty data trend analysis and proactively feedback to team.
* Recharge warranty costs back to suppliers.
* Send all claims lists to suppliers on monthly basis.
* Manage supplier responses timely for warranty parts return.
* Respect customer deadlines.
* Support customer for warranty issues.
* Regular meetings with customer for continuous follow up and improvements.
* Support audits for warranty improvement activities.
* Support and advise on warranty issues for continuous improvements.
* Support corrective action activity for warranty issues.
* Comply with Internal processes and procedures to assure IATF 16949.
The Person
* Ideally qualified to minimum of HNC level in an appropriate discipline or equivalent level of experience.
* Have experience within a similar role, gained in a fast moving, automotive manufacturing environment.
* Self-motivated, proactive thinker and possess excellent communication, teamwork and organisational skills.
* Excellent understanding of all aspects of warranty systems and processes.
* Experiance in high volume manufacturing.
* Good IT Skills .
* Excellent understanding problem solving techniques.
* Process auditing experience, ideally including an IATF/ISO auditor qualification.
The Benefits
* You will be working for a well-established growing employer.
* An excellent salary.
* A company experiencing continued growth, expansion and investment.
* The company are fully compliant with the latest health and safety requirements for current safe working practices.
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