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Job Overview
An exciting opportunity has arisen at Frimley Health NHS Foundation Trust for an enthusiastic and conscientious Administrator to join our team of Outpatient Booking Officers at Frimley Park Hospital.
Job Overview
An exciting opportunity has arisen at Frimley Health NHS Foundation Trust for an enthusiastic and conscientious Administrator to join our team of Outpatient Booking Officers at Frimley Park Hospital.
We are looking to appoint an apprentice administrator, who is pro-active and motivated, to be part of the administrative support for our clinical teams.
The post holder will be responsible for booking outpatient appointments in Paediatrics at Frimley Park Hospital. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Main duties of the job
This is an excellent opportunity for someone wishing to launch their career.
Whilst in post you will work towards the Business Administrator Level 3 Apprenticeship programme. You will be welcomed as part of a well-established paediatric admin team
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Detailed Job Description And Main Responsibilities
Please read the attached Job Description and Person Specification. If you have any questions, please do not hesitate to contact us.
Person specification
Skills & Knowledge
Essential criteria
* Good communication skills, verbal and written
* Ability to work using own initiative
* Ability to prioritise work load
Qualifications
Essential criteria
* GCSE English and Maths pass or equivalent
* ECDL or equivalent
* NVQ Level 3 Administration or equivalent practical knowledge
Experience
Essential criteria
* Experience of working in a hospital or busy office environment.
* Significant experience in difficult patient situations.
* Some customer care experience
Desirable criteria
* Call centre experience
* NHS experience
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
Apply online now
Seniority level
* Seniority level
Internship
Employment type
* Employment type
Full-time
Job function
* Job function
Health Care Provider
* Industries
Hospitals and Health Care
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