Telephone Business Development Manager
Location: Hertfordshire
Salary: Up to £35,000 + Commission OTE £45,000 - £50,000
Hours: Monday to Friday 9 am to 5.30 pm
Benefits
- Competitive pension, life assurance, private medical, dental, and eye care
- 25 days annual leave plus bank/public holidays and annual leave purchase option
- Refreshments, and social/team events
- Excellent development and career progression opportunities
About the Position
The ideal candidate will have proven telesales experience, preferably gained within the financial services sector, and will be confident building relationships over the phone with brokers and introducers. You'll be proactive in generating new lending opportunities, following up leads, supporting key distribution partners, and delivering an outstanding intermediary experience. Success in this role requires strong communication skills, resilience, excellent organisation, and the ability to thrive in a fast‑paced, target‑driven environment while maintaining exceptional attention to detail and a customer‑first approach.
Responsibilities
- Generate and follow up on new business leads, onboarding brokers and introducing them to the lender's mortgage products and services.
- Build and maintain strong relationships with brokers, networks, clubs, and intermediary partners.
- Handle inbound enquiries and provide high-quality telephone and email-based sales support.
- Arrange appointments and support Business Development Managers with lead generation and diary management.
- Guide intermediaries through the application process, ensuring a positive and efficient experience.
- Produce accurate lending terms and respond promptly to broker enquiries.
- Maintain accurate records and activity updates within the CRM system.
- Provide support to sales teams during peak periods and assist with wider business objectives as required.
- Liaise effectively with internal departments and external stakeholders to progress lending opportunities.
- Develop and maintain a strong understanding of mortgage products, lending criteria, and regulatory requirements.
- Contribute towards broker registration, business development, and completion targets.
Qualifications
- Previous telesales, internal sales, or business development experience, ideally within financial services.
- Excellent written and verbal communication skills with the ability to build rapport and influence stakeholders.
- Strong organisational skills with the ability to manage multiple priorities and work to deadlines.
- Proficient in Microsoft Office, particularly Word, Excel, and Outlook.
- Self‑motivated and proactive, with the ability to work independently and take initiative.
- Strong problem‑solving skills and a solution‑focused approach.
- Comfortable working in a fast‑paced, target‑driven environment.
- High attention to detail and accuracy when managing enquiries and maintaining records.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
