Job Advert
Are you passionate about providing exceptional customer service and upholding exemplary levels of service?
At P&I, we are looking for a dynamic Service Coordinator to join our growing team and help us deliver peace of mind to our customers, ensuring they have power when they need it most.
Since 1999, we have built a reputation as one of the UKs leading independent suppliers of critical power solutions. Our vision is simple: to be the first and only partner of choice for securing power nationwide, achieved through unwavering commitment to customer care, service, and safety.
As we continue to expand, this is your opportunity to join a forward-thinking company where your customer service skills are valued, and you'll play a key role in managing customer relationships and proactively responding to their needs.
The Role:
As a Service Coordinator, you'll be the friendly and proactive voice of P&I, managing customer relationships, scheduling service and remedial works, and ensuring the smooth operation of our busy service desk.
What You'll be doing:
* Managing a portfolio of clients as their dedicated Service Coordinator
* Effectively communicating with all stakeholders, both verbally and in writing
* Forecasting engineer requirements based on upcoming jobs and service contracts
* Maximising sales opportunities and producing quotations for contracts and renewals
* Providing regular reports and maintaining accurate records in the company database and CRM
* Offering administrative support to the service team, including documentation and parts ordering
* Scheduling and coordinating service works, ensuring accurate information for engineers
About You:
We're looking for an experienced and detail-oriented professional with excellent customer service skills and the ability to thrive in a fast-paced environment. You'll need:
* Previous administration and account management experience in a fast-paced environment
* Strong relationship-building skills with internal and external parties.
* Excellent time management and prioritisation skills.
* Strong written and verbal communication skills.
* A proactive, can-do attitude and a willingness to learn.
Why Join P&I?
We understand the value of our team, and we're committed to offering:
* Competitive salary and benefits that recognize your skills and experience
* Ongoing training and development opportunities.
* A supportive and collaborative environment where you can thrive.
* Opportunities to make a tangible impact on our customer satisfaction and business success.
If you're looking to take the next step in your career and become the voice of our commitment to customer care, we want to hear from you. Apply now