Overview
UK’s leading independent food service provider for business and industry.
Working Days: any 5 of 7 or set 5 days
Working pattern 8pm till 4 am Contract type: Permanent contact of 37.50 with optional covering hours £12.99 per hour
Responsibilities
* Team Leadership: Provide leadership and guidance to catering staff, including scheduling, training, and performance management.
* Event Coordination: Support coordinate aspects of catering events, including setup, execution, and breakdown, ensuring adherence to client specifications and company standards.
* Customer Service: Maintain a high level of customer satisfaction by addressing enquiries, resolving issues promptly, and supporting catering orders.
* Sales: Using initiative to maximise sales, ensuring you can provide our customers with the appropriate knowledge of food items sold throughout.
* Quality Control: Oversee food presentation ensuring quality and consistency, adhering to food safety and sanitation guidelines.
* Keeping the catering areas and service counters clean and fully stocked.
* Monitoring the stock in the ambient, chilled and hot service points to keep in line with health & safety food guidelines.
* Cost Management: Monitor catering expenses, including labour, supplies, and equipment, and implement cost‑saving measures where applicable.
* Compliance: Ensure compliance with health and safety regulations, company policies, and local ordinances at all catering locations.
* Continuous Improvement: Identify opportunities for process improvement and implement best practices to enhance efficiency and service quality.
* Other Duties: Assist in stock‑taking as required.
* To communicate with the service management team to ensure replenishment orders are placed in a timely and efficient manner.
* Create a welcoming atmosphere for customers.
* Take orders accurately and efficiently on the counter and be able to communicate effectively.
* Serve food and beverages promptly, maintaining a high level of attention to detail.
* Handle customer complaints and resolve issues in a professional and courteous manner.
* Utilise the point‑of‑sale system to process orders accurately.
* Handle cash, credit card transactions, adhering to cash handling procedures.
* Clean and sanitize tables, counters, and service areas regularly.
* Ensure the café’s cleanliness and tidiness by sweeping, mopping, and taking out rubbish.
* Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
* Assist in monitoring inventory levels and report any shortages to the management.
* Work closely with the kitchen staff to ensure timely and accurate food delivery.
* Communicate effectively with team members to ensure smooth operations.
* Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
* Adhering to dress code policies.
* Demonstrate excellent interpersonal skills and adaptability in a fast‑paced environment.
* Assist team members when needed, such as running food or drinks to tables during busy periods.
* Maintain a positive work environment by fostering teamwork and cooperation.
* Adhere to food safety and hygiene regulations to maintain a safe environment.
* Follow proper hand hygiene procedures and maintain personal cleanliness.
* Ensure the café is always compliant with health and safety standards.
* Support the kitchen teams in small preparation works with vegetable and potato and salads.
* Be knowledgeable in sites vending machine process and operation.
Qualifications
* Experience in catering or food industry.
* Basic and Intermediate Food Hygiene Certificate.
* Strong Supervisory experience.
* Ability to display a real passion for food and customer service.
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