Job Description
We provide flexible financial solutions designed to help businesses and individuals grow and succeed.
Established by experienced business owners, we offer a practical alternative to traditional banking, combining tailored lending and savings products with hands-on support. Since receiving our banking licence, we have built a loyal customer base and a strong, diverse team committed to helping clients achieve their financial goals.
Our approach focuses on understanding each customer’s unique needs. By offering smart, adaptable solutions, we help businesses and individuals unlock opportunities and build long-term, sustainable success.
About the role
The Head of Operations leads and manages the operational delivery of lending and savings activities across the organisation, ensuring high performance, regulatory compliance, and excellent customer outcomes. This includes oversight of completions post-underwriting through to drawdown, in-life servicing, portfolio management, arrears and recoveries, and savings operations.
This is a leadership role with responsibility for managing internal teams at the heart and engine of the business—driving operational execution, supporting change initiatives, and fostering a culture of continuous improvement.
This role requires deep operational expertise in bridging lending, with a strong understanding of its...