Aftersales Manager
Franchised Motor Dealership - Kendal Area
Our client, one of the the best motor trade employers, is looking to recruit an experienced Aftersales Manager at their busy franchised main dealership.
Basic - £40k | OTE - £60k
Company Car included
The job:
* To ensure the service department provides the best possible service to the customers and achieves agreed profits and retention levels.
* To organise, direct and control the activities of service department staff to achieve plans and budgets, ensuring optimum use of all material, financial and personnel resources.
* To contribute to the development of all operating and administrative policies and procedures to ensure the achievement of all tasks smoothly and in a timely manner.
The candidate:
* Proven management skills together with commercial and marketing acumen to achieve the budgeted results and future growth.
* Must have strong leadership and people management skills with the ability to work well under pressure.
* Possess a track record of high achievement within the aftersales/service arena.
* Able to fully exploit all opportunities available.
* Ability to work alongside a strong company management team is essential.
* Possess good judgement and ability to act with discretion, diplomacy and tact.
* Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area.
* Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service.
* A commitment to maintain standards of performance of the service team through effective coaching and performance management.
* An enthusiastic, dynamic and team orientated personality that offers help and support to others.
* Willingness to learn and develop and keep up to date with complex/ technical/product information.
* Full UK driving license
Benefits:
* 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
* Healthcare cash plan.
* Employee vehicle-discount schemes.
* High street discounts
* Pension scheme with life cover
* Cycle to work scheme.
* Internal and manufacturer training.
* Employee vehicle-discount schemes.
If this sounds like you we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
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