Mission:
To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way – going above and beyond what is expected of us. Finally, to present an excellent image of our hotel at an extremely high level of Guest Services. Also, ensure that our properties are maintained and presented to the highest standard possible- guests entering a property should always feel like they are the first one to have ever stayed at the property.
Key Responsibilities:
Ensure all rooms are immaculate, orderly, and fully furnished to accommodate guests' comfort
Provide basic housekeeping duties, including replacing linens, changing and arranging the towels, emptying and sanitising bins, restocking toiletries in an orderly manner, vacuuming, dusting, removing cobwebs, cleaning blinds and curtains (where necessary arrange washing and ironing), picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors, electrical outlets, walls and sideboards, sweeping and mopping the floors, and cleaning toilets and rearranging the room after guests check out
Clean communal areas as and when required, collaborate closely with Property Manager and Maintenance Personnel in doing so
Use the cleaning app and send pictures of the cleanings
Ensure smooth check-in and check-out processes
Respond to guests' complaints in a timely and professional manner and contact necessary team members to solve problems that may arise
Understand Zeevou and our in-house technology; maintain updated records of bookings and payments on Zeevou
Keep track of repeating issues and convey them to the Managers
Look at all of the linens and treat any stains that is found
Place all laundry in the washer and add the cleaning agents as directed
Take out the clothes and linens after washing and dry and iron them following the manufacturer's recommendations
Inspect laundry equipment visually and report any maintenance issues to the building management
Prepare restaurant tables with special attention to sanitation and order
Attend to customers upon entrance
Present restaurant menus and help customers select food/beverages
Take and serve orders; issue bills and accept payment
To deal with complaints or problems with a positive attitude
Maintain serving areas
Send reports to OE upon request
Communicate with the remote team on Discord
Participate in weekly meetings
Other responsibilities as delegated by the onsite manager/OE
Required Skills and Qualifications:
Efficiency
Honesty/integrity
Attention to detail
Proactivity
Enthusiasm
High standards
Flexibility
Recruitment Checks
ID Card
Proof of Address
Authorisation to stay/work in the UK