Macro UK, Greater Manchester, United Kingdom
Overview
Join Macro as a Workplace Host. Macro is a recognised global specialist in facilities management, providing services to brands including workplace design, helpdesk services, interim property management, and solutions to make buildings healthier, smarter and sustainable through advanced technology. Our values are Drive for Better, Delight Customers, Do What’s Right, and Develop People, guiding our culture and decisions.
Join our team to contribute to an organisation that prioritises innovation and technology, with a supportive, people-focused culture.
About the Role
We are seeking a highly organised, detail-oriented, and people-focused Workplace Host to join our team. This role suits someone with strong administrative skills and a proactive approach to workplace coordination. You will be the first point of contact for learners, trainers, and visitors, supporting the day-to-day operations of the training environment, managing learning resources, and providing high-quality reception duties and administrative assistance to the wider team.
The purpose of this role is to:
* Support day-to-day operations, including a variety of administrative and operational tasks.
* Carry out front-of-house duties at the reception desk.
* Provide administrative and operational support where required.
* Create a welcoming and productive working environment for visitors and colleagues.
Main Responsibilities will include:
* Serve as the main point of contact for resolving day-to-day issues.
* Receive and welcome all visitors and clients at reception in a professional and friendly manner.
* Assist the Facilities Coordinators and Regional Facilities Manager in supporting the general functioning of the portfolio.
* Provide accurate information in person and via phone/email to stakeholders regarding the environment.
* Support the mail room function (occasional cover as needed).
* Participate in health and safety and supply chain auditing.
* Maintain the physical reception area, ensuring it is tidy and presentable.
* Support meeting room bookings including setup and technology support (in collaboration with IT).
* Assist the Regional Facilities Manager and wider FM team with administrative requirements.
* Process and report on purchase orders and invoices.
* Ensure vendors are managed effectively to maintain cleaning, catering, and general office standards.
* Manage local subcontractors and liaise with building management for planned and reactive maintenance works.
* Liaise with building management and landlords as needed.
* Adopt a proactive approach to all duties and be flexible in responding to ad hoc requests.
* Provide administrative support including printing, filing, and preparing training materials.
Work pattern: This is a part-time position, requiring 3 hours of work per day, 3 days per week.
About You
The ideal candidate will have:
* Experience in an administrative or similar role and environment.
* Excellent communication and interpersonal skills.
* Strong organisational and multitasking abilities.
* Proficiency in Microsoft Office and scheduling tools.
* A proactive and service-minded attitude.
* Ability to work independently and as part of a team.
* A passion for learning and supporting others in their development.
* Customer-focused approach and excellent relationship-building skills.
* A flexible, solutions-oriented approach.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Customer Service and Administrative
Industries
* Facilities Services
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