Job Description
Commercial Planning & Operations Function Sales Operations
Business Operations Coordinator
Ashford/Hybrid working
Working Monday to Friday 08.30-17.00 37.5 hours per week
competitive, plus excellent career development, discounted products and services and much more
We are currently seeking to recruit a Business Operations Co-ordinator to join our highly dedicated Business Operations team in Ashford. This position is a Hybrid working role. You will effectively bridge the gap between the Sales Teams, our Customers and Finance. Looking after a portfolio of Customers, the main areas of support are Price maintenance, Reporting, Customer Facing Buying Lists, including Admin support for a wide range of requests.
A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.
Pro-active and self-motivated, you will be highly IT literate, customer-focused, commercially astute and confident in your approach with both internal and external partners.
Key Accountabilities & Responsibilities
* Develop and maintain strong relationships, at Sector Manager level & with a portfolio of customers
* Attend customer and business meetings/calls
* Be a primary point of contact on customer and business queries
* Regularly engage with Sector Managers to discuss actions in support of both business and customer activities
* Work pro-actively to improve the customer experience
* Produce regular sales, product, pricing, and delivery reports
* Maintain Pricing, Buying Lists, Product Substitutions & Discounts in line with requests by Sector Manager/customer/supply chain and through bulletins/regular cleansing
* Alignment of internal buying lists with customers/3rd party ordering systems
* Identifying & correct IMS issues for ESI customers
* Update promotional pricing activity
* Order and organise sales and promotional samples
* Provide buddy cover when required
* Work with Sector Manager to set up nominated lines
* Assisting with product recalls, collating allergen information & customer allocations
Knowledge, Skills & Experience
* Highly IT literate - MS Office (Excel)
* Experience working in a fast moving, pressurised team environment
* Commercial awareness
* Customer focused
* Good team player
* Effective communicator
* Able to prioritise workloads and work well under pressure
* Attention to detail